What is an accident replacement vehicle?
An accident replacement vehicle is a temporary hire car you can use while your own vehicle is being repaired after an accident that was not your fault. Contact Not My Fault with your accident details so we can assess your circumstances and help arrange a suitable vehicle.
Who pays for the accident replacement vehicle?
We provide vehicles on a credit hire basis and seek to recover the hire costs from the at-fault party or their insurer. You must provide accurate accident information and assist with the recovery process. Your hire agreement sets out the terms and any responsibilities for charges such as fines and tolls. Please ask our team about the terms before accepting a vehicle.
What are my obligations?
Provide truthful and complete details about the accident and the parties involved, and assist us with reasonable requests for information needed to recover the hire costs. This may include confirming details in a statement. You must also follow your hire agreement, including your responsibilities for fines and tolls.
How do I find out if I am eligible?
Apply online or call 1800 699 034 and tell us what happened. Provide the accident details, information about the other parties involved, and details of your vehicle and repairs. Our team will assess your circumstances and explain the next steps.
What type of replacement vehicle will I receive?
We aim to arrange a suitable replacement vehicle, taking into account the size, type, age and value of your own car. Tell our team about your usual transport needs so we can discuss a suitable option.
